Privacy Policy

Last updated: April 2, 2026

1. Who We Are

This Privacy Policy applies to E-Series Digital, operated by E-Series Media Works (Udyam No: UDYAM-HR-14-0057333), a Micro Enterprise registered under the MSME Act, Government of India, based in Panipat, Haryana, India.

2. Information We Collect

When you make a purchase or visit our Platform, we may collect the following information:

Personal Information: Name, email address, phone number (provided at checkout).

Payment Information: Payment is processed by third-party gateways (Razorpay, Cashfree). We do not store your card numbers, CVV, or banking credentials.

Usage Data: IP address, browser type, pages visited, UTM parameters, referral source, and device information — collected for analytics and marketing optimization.

3. How We Use Your Information

We use the collected information to: process and fulfill your orders and deliver digital products; send order confirmations and download links via email; improve our Platform, products, and user experience; run and optimize our advertising campaigns (Facebook/Meta Ads); comply with legal obligations; and communicate with you regarding support queries.

4. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience and gather analytics. This includes Meta Pixel (Facebook Pixel) for conversion tracking and ad optimization, Google Analytics for website traffic analysis, and UTM parameters for campaign attribution. You may disable cookies in your browser settings, though some features of the Platform may be affected.

5. Third-Party Services

We share limited data with the following third-party services for business operations: Razorpay and Cashfree for payment processing, Meta (Facebook) for advertising and pixel tracking, Google for analytics, and Cloudinary for image hosting. Each of these services has their own privacy policies governing their use of your data.

6. Data Security

We implement reasonable security measures to protect your personal information, including SSL encryption on all pages, secure HTTP-only cookies for authentication, and encrypted payment processing through certified gateways. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including order records, legal compliance, and dispute resolution. You may request deletion of your personal data by contacting us at the email below.

8. Your Rights

You have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data (subject to legal obligations), and opt out of marketing communications. To exercise any of these rights, please contact us.

9. Children's Privacy

Our Platform is not intended for children under 18 years of age. We do not knowingly collect personal information from minors. If we discover that a child has provided us with personal data, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:
E-Series Media Works
Panipat, Haryana, India
Email: support@eseries.digital